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Tool Kit Depot: Pricing & Loyalty Implementation
Australia’s destination for trade tools, safety gear, and pro-grade equipment - now with online PowerPass access, backed by the Bunnings Group.
Services
BigCommerce Replatform
UI/UX Design
System Integration
Web Development
Support & Optimisation
industries
Trade Supplies
Tool Kit Depot engaged Moustache Republic under an ongoing strategic retainer to optimise and future-proof their BigCommerce site. Our work includes advanced system integration, loyalty program implementation, pricing logic overhaul, and continuous UX improvements, ensuring the platform delivers performance and flexibility as the business scales.
How we did it
strategy
ERP-driven pricing sync
Loyalty system evolution
Continuous UX enhancement
design
Refined navigation flows
Trade-first experience
Customer-centric UX updates
development
Custom price list logic
Open Loyalty integration
Automated refund workflows
The Challenge
Complex pricing, loyalty demands, and system friction
- Multiple customer groups (club, PowerPass, trade) relying on rigid group pricing
- No real-time sync with internal ERP for accurate pricing display
- Needed a scalable, custom loyalty program integrated with checkout logic
- Manual refund handling slowed operational efficiency
The Solution
Powering precision pricing and loyalty at scale
- Migrated to a real-time price list system integrated with Microsoft Dynamics 365
- Implemented Open Loyalty with custom logic for store credit and point redemption
- Built custom checkout components to support complex loyalty flows
- Redesigned site navigation to improve usability and conversion
- Automated refund processes to streamline customer service
Grow with the mo.
Talk to us about how we can grow your eCommerce business too.
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