MitoQ: D2C & B2B Migration

A global leader in cellular health, transforming operations with a unified Shopify Plus ecosystem.

MitoQ partnered with Moustache Republic to consolidate its digital infrastructure and streamline operations across D2C and B2B. The project involved migration from legacy platform and tech to a tightly integrated Shopify Plus environment, delivering scalable performance, reduced costs, and a frictionless customer experience across two global storefronts.

Strategy

Consolidated multi-platform architecture into a centralised Shopify Plus framework

Unified D2C and B2B models through parallel storefronts for global reach

Focused on reducing vendor reliance, operational inefficiencies and platform fragmentation

Design

Delivered a consistent brand experience across two Shopify storefronts (US and RoW)

Designed intuitive customer flows for both retail and wholesale journeys

Prioritised ease of navigation, education, and conversion optimisation

Development

Migrated core eCommerce stack to Shopify Plus with Recharge, Gorgias and Klaviyo

Built scalable subscription workflows with Recharge for improved retention

Integrated segmented email flows and analytics via Klaviyo

Implemented Gorgias for contextual support tied to order data

Ensured dual-store structure to support multi-entity operations

With ambitious growth across international markets and a complex stack slowing down internal workflows, MitoQ needed a smarter, leaner ecosystem. We led the replatforming of their digital commerce and marketing infrastructure from to Shopify Plus, Recharge, Klaviyo and Gorgias.

This not only reduced costs and complexity, but also enabled the brand to better scale operations and personalise the customer experience. Two Shopify storefronts now power global operations - one for the US and one for the rest of the world - supported by an integrated subscription engine, automated marketing, and streamlined customer service.

SUCCESSFULLY ON

The challenge

Complex stack slowing scale and efficiency
  • Disconnected systems created operational inefficiencies
  • High reliance on vendors for support, with limited internal control
  • Marketing and customer service teams constrained by lack of integration
  • Fragmented customer experience across D2C and B2B operations
  • Subscription workflows were clunky and lacked flexibility
Using a powerful platform and tech-stack combination

The solution

A consolidated tech stack built for scale
  • Migrated from to Shopify Plus with dual storefronts (US and RoW)
  • Replaced old tech with Klaviyo for granular segmentation and lifecycle flows
  • Shifted to Recharge for seamless subscription management
  • Deployed Gorgias for integrated, data-driven customer service
  • Reduced tech stack complexity and unlocked cost efficiencies

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