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Tool Kit Depot
Australia’s destination for trade tools, safety gear, and pro-grade equipment - now with online PowerPass access, backed by the Bunnings Group.
ToolKit Depot engaged Moustache Republic under an ongoing strategic retainer to optimise and future-proof their BigCommerce site. Our work includes advanced system integration, loyalty program implementation, pricing logic overhaul, and continuous UX improvements—ensuring the platform delivers performance and flexibility as the business scales.
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ERP-driven pricing sync
Loyalty system evolution
Continuous UX enhancement
Refined navigation flows
Trade-first experience
Customer-centric UX updates
Custom price list logic
Open Loyalty integration
Automated refund workflows
As ToolKit Depot transitioned to Moustache Republic for retained ecommerce support, our priority was to streamline pricing complexity and deliver a more scalable, reliable digital platform. A major focus was the migration from customer group-based pricing to a more sophisticated price list model pulled directly from Microsoft Dynamics 365. This allows club, PowerPass, and trade customers to receive accurate pricing in real time.
To power TKD’s loyalty experience, we integrated Open Loyalty and extended BigCommerce’s store credit capabilities with custom checkout logic that supports point redemption. Alongside these foundational enhancements, we continue to evolve the frontend - redesigning navigation for ease of use and implementing smart refund automation. Our strategic development roadmap ensures that ToolKit Depot’s ecommerce channel stays ahead of operational and customer expectations.
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The challenge
- Multiple customer groups (club, PowerPass, trade) relying on rigid group pricing
- No real-time sync with internal ERP for accurate pricing display
- Needed a scalable, custom loyalty program integrated with checkout logic
- Manual refund handling slowed operational efficiency
The solution
- Migrated to a real-time price list system integrated with Microsoft Dynamics 365
- Implemented Open Loyalty with custom logic for store credit and point redemption
- Built custom checkout components to support complex loyalty flows
- Redesigned site navigation to improve usability and conversion
- Automated refund processes to streamline customer service
Grow with the mo.
