.svg){kind=logo}
Tool Kit Depot: Pricing & Loyalty Implementation
Australia’s destination for trade tools, safety gear, and pro-grade equipment - now with online PowerPass access, backed by the Bunnings Group.
As Tool Kit Depot transitioned to Moustache Republic for retained ecommerce support, our priority was to streamline pricing complexity and deliver a more scalable, reliable digital platform. A major focus was the migration from customer group-based pricing to a more sophisticated price list model pulled directly from Microsoft Dynamics 365. This allows club, PowerPass, and trade customers to receive accurate pricing in real time.
To power Tool Kit Depot’s loyalty experience, we integrated Open Loyalty and extended BigCommerce’s store credit capabilities with custom checkout logic that supports point redemption. Alongside these foundational enhancements, we continue to evolve the frontend - redesigning navigation for ease of use and implementing smart refund automation. Our strategic development roadmap ensures that Tool Kit Depot’s ecommerce channel stays ahead of operational and customer expectations.
How we did it
ERP-driven pricing sync
Loyalty system evolution
Continuous UX enhancement
Refined navigation flows
Trade-first experience
Customer-centric UX updates
Custom price list logic
Open Loyalty integration
Automated refund workflows
The Challenge
Complex pricing, loyalty demands, and system friction
- Multiple customer groups (club, PowerPass, trade) relying on rigid group pricing
- No real-time sync with internal ERP for accurate pricing display
- Needed a scalable, custom loyalty program integrated with checkout logic
- Manual refund handling slowed operational efficiency
The Solution
Powering precision pricing and loyalty at scale
- Migrated to a real-time price list system integrated with Microsoft Dynamics 365
- Implemented Open Loyalty with custom logic for store credit and point redemption
- Built custom checkout components to support complex loyalty flows
- Redesigned site navigation to improve usability and conversion
- Automated refund processes to streamline customer service
Grow with the mo.
.svg){kind=small}
