Ecommerce fulfilment made easy: 3 tools to help you dispatch your orders
Making a sale is always cause for celebration – but efficiently dispatching the order is the icing on the cake. It’s not until the product has safely arrived in your customer’s hands that you can truly relax and pop the champagne.
The order fulfilment process offers a chance to impress your customers with fast, efficient delivery. Smooth service is likely to result in repeat sales and word-of-mouth referrals, while slow, error-ridden delivery could put your reputation on the line.
It’s for this reason that many ecommerce companies choose to outsource some or all of the dispatch process. If your strength lies in sales and marketing, then it’s a good idea to let someone else manage delivery – especially as it can often be a logistical challenge!
Several companies offer excellent dispatch services in New Zealand. We’ve rounded up our three favourites below.
Based in New Zealand, GoSweetSpot is an innovative courier and freight agency. They act as a highly efficient ‘middle man’ between you and the courier companies, saving you the hassle of needing to set up multiple delivery accounts with each provider.
All you need to do is set-up one account with GoSweetSpot and they’ll take care of the rest. This can save you an enormous amount of time on administration and research – no more juggling several courier accounts and invoices, as everything is handled in one central place.
GoSweetSpot will also calculate the cheapest delivery option for you, so you can enjoy peace of mind that you’re getting the best deal on the market.
If you have a lot of customers across the Tasman, Australia-based shipping company Temando might be the answer to your international delivery prayers. Operating across both Australia and New Zealand, Temando quickly and seamlessly connects retailers with reputable carriers.
Temando works using a highly sophisticated ‘all-in-one’ dispatch software system. Select from a range of leading carriers, opt for the cheapest and fastest delivery solution, generate a consignment label, track your order… do all this and more from one easy-to-use portal.
Shipping is just the beginning of Temando’s offerings. The company aims to provide solutions for the entire ecommerce fulfilment process, from inventory and warehouse management systems to customer return interfaces. The platform can also be integrated with most leading ecommerce systems including Magento, Magento 2.0, Oracle and WooCommerce. With several top Australian brands on their books, including ebay and IBM, Temando is ideal for businesses which are poised for growth.
ShipIT’s clever tagline says a lot about the company: “From your estore. One click. Out the door.” Operating in New Zealand and Australia, ShipIT prides itself on providing simple, effective solutions by condensing all of its processes into a user-friendly ‘1-click’ method. Their aim? To help you manage order fulfilment in the least time possible, so you can concentrate on other areas of the business.
Integrated with most major carriers (such as DHL, Fastway and Australia Post) and ecommerce platforms (including Magento and WooCommerce), ShipIT is available for a low monthly cost. It also allows you to bring your own courier rates to the table if you’re already getting an extraordinarily good deal.
ShipIT offers a free trial for those wanting to ‘try before you buy’ and is ideal for small to medium sized businesses who are looking for a one-stop-shop for all of their delivery needs.